Torfaen Citizens Advice Bureau
What it does
Provide advice and support at two Bureau offices and outreach services through face to face interviews, written correspondenc, telephone advice, email, via a video link on benefit, debt, housing, consumer, employment, education, immigration, family, legal and local issues.
Its charitable purposes
TO PROMOTE ANY CHARITABLE PURPOSE FOR THE PUBLIC BENEFIT BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS IN PARTICULAR, BUT WITHOUT LIMITATION, FOR THE BENEFIT OF THE COMMUNITY IN TORFAEN AND THROUGHOUT THE UK.
Causes
- What it works on
- Education and training
- Health and saving lives
- Disability
- Preventing or relieving poverty
- Who it helps
- Children and young people
- Older people
- Disabled people
- People of a particular ethnic or racial origin
- The general public
- How it works
- Provides staff or volunteers
- Provides advocacy, advice or information
Where it works
- In Wales
- Torfaen
Area of benefit in its governing document: Torfaen and Surrounding Areas
Income and spending
In the year ending 31 March 2025, it had income of £1,963,067 and spent £1,913,407.
| Year ending | Income | Spending | Paid staff | Volunteers |
|---|---|---|---|---|
| 31 March 2025 | £1,963,067 | £1,913,407 | 65 | 13 |
| 31 March 2024 | £1,827,048 | £1,857,477 | 62 | 13 |
| 31 March 2023 | £1,560,985 | £1,473,295 | 55 | 13 |
| 31 March 2022 | £1,395,868 | £1,321,563 | 50 | 20 |
| 31 March 2021 | £1,205,535 | £1,040,265 | 47 | 28 |
Financial position
Separate measures from the charity's own returns and accounts, each with its year. Read them together: no single measure says how well a charity is run.
- Income over time
- Up 63%, from £1,205,535 in the year to 31 March 2021 to £1,963,067 in the year to 31 March 2025.
- Spending against income
- It spent 97% of its income in the year to 31 March 2025. It spent more than its income in 1 of the 5 years shown.
- Money from government
- 22% of its income in the year to 31 March 2025 came from government grants and contracts (£437,225).
- Largest funder
- Citizens Advice gave £883,613 in the year to 31 March 2025, 45% of that year's income.
Government funding, as the charity reported it
Government grants in the year ending 31 March 2025: £73,949 from 7 grants. Government contracts: £363,276 from 5 contracts.
| Year ending | Government grants | Government contracts |
|---|---|---|
| 31 March 2025 | £73,949 from 7 grants | £363,276 from 5 contracts |
| 31 March 2024 | £95,759 from 7 grants | £363,283 from 5 contracts |
| 31 March 2023 | £88,630 from 4 grants | £349,050 from 5 contracts |
| 31 March 2022 | £78,438 from 5 grants | £340,213 from 5 contracts |
| 31 March 2021 | £79,830 from 5 grants | £356,263 from 5 contracts |
Where its income came from in the year ending 31 March 2025
- Donations and legacies£73,949
- Charitable activities, including grants and contracts for its work£1,826,775
- Investments£2,313
- Other£60,030
Who funds it, according to its accounts
In its accounts for the year ending 31 March 2025, the charity named 17 funders who gave £1,826,775 between them. £557,983 of that came from public bodies.
These figures were read from the accounts the charity filed with the Charity Commission by Claude, an AI model, in OpenEconomy's accounts reader. AI can misread a table, so check the accounts on the register before relying on a figure.
| Funder | Type | Mar 2025 | Mar 2024 | Mar 2023 |
|---|---|---|---|---|
| Citizens Advice | Trust, company or other | £883,613 | £599,258 | £534,392 |
| Welsh Government | Welsh Government | £273,726 | £273,733 | £476,692 |
| Torfaen County Borough Council | Council | £243,213 | £436,356 | £368,055 |
| DWP | Trust, company or other | £226,800 | £226,800 | |
| CSDF Remote Delivery | Trust, company or other | £72,625 | ||
| Warmer Wales 2 | Trust, company or other | £41,479 | £34,900 | |
| Aneurin Bevan University Health Board | NHS | £41,044 | £43,570 | £43,560 |
| Eastern Valley Foodbank | Trust, company or other | £25,618 | ||
| Energy Saving Trust | Trust, company or other | £17,293 | £27,932 | £7,098 |
| Caerphilly CAB | Trust, company or other | £1,364 | ||
| The Cwmbran Trust | Trust, company or other | £10,000 | £10,000 | |
| Cwmbran Community Council | Council | £4,600 | £14,500 | |
| Torfaen Voluntary Alliance | Trust, company or other | £17,500 | ||
| Seams Advice | Trust, company or other | £15,772 | ||
| National Lottery | National Lottery | £9,920 | ||
| Pontypool Community Council | Council | £3,000 | £3,000 | |
| Henllys Community Council | Council | £500 | £500 | |
| Croesyceiliog and Llanyrafon Community Council | Council | £1,000 |
Grants awarded to it, published on 360Giving
Funders that publish to 360Giving list 3 grants to this charity since 2012, worth at least £84,130.
By funder
- Freemasons' Charity£59,310, 1 grant
- Lloyds Bank Foundation for England and Wales£14,900, 1 grant
- The National Lottery Community Fund£9,920, 1 grant
| Awarded | Grant | Amount |
|---|---|---|
| 21 Nov 2025 | Freemasons' Charity | £59,310 |
| 7 Jul 2023 | The National Lottery Community Fund | £9,920 |
| 27 Apr 2012 | Lloyds Bank Foundation for England and Wales | £14,900 |
Trustees
7 trustees run the charity.
- CLLR John KillickChair
- Dennis Henson
- Hannah Davies
- Philip Davy
- Ryan Dorrian
- Stephen Griffiths
- Susan Evans
Filing record
Of the last 5 annual returns that were due, 5 arrived by the deadline.
| Year ending | Due | Annual return | Accounts |
|---|---|---|---|
| 31 March 2025 | 31 January 2026 | Received 30 January 2026, 1 day early | Received 30 January 2026 |
| 31 March 2024 | 31 January 2025 | Received 7 January 2025, 24 days early | Received 14 January 2025 |
| 31 March 2023 | 31 January 2024 | Received 23 January 2024, 8 days early | Received 23 January 2024 |
| 31 March 2022 | 31 January 2023 | Received 10 January 2023, 21 days early | Received 15 December 2022 |
| 31 March 2021 | 31 January 2022 | Received 11 January 2022, 20 days early | Received 16 December 2021 |
About this charity
- Charity number
- 1113724
- Status
- Registered
- Registered with the Commission
- 10 April 2006
- Governing document
- MEMORANDUM AND ARTICLES INCORPORATED 24 MAR 2004AS AMENDED BY SPECIAL RESOLUTION REGISTERED AT COMPANIES HOUSE ON 23 JUL 2024
- Company number
- 05083197This company on OpenEconomyThis company on Companies House
- Website
- www.citizensadvice.org.uk/torfaencab
- Council area of its contact address
- Torfaen
Sources
- Register details, income, spending, trustees and filing dates: Charity Commission for England and Wales, register of charities. Loaded by OpenEconomy on 2 November 2026.
- Funding from accounts: the charity's filed accounts, read by OpenEconomy's AI accounts reader on 1 November 2026.
- Grants awarded: 360Giving open grants data, from funders that publish there. Loaded by OpenEconomy on 2 November 2026.